Question 1

What age groups do we cater for?

Accepted Answer

We have classes that cater for our children classes, ages range from 4 to 17 years old.

Question 2

How long are classes?

Accepted Answer

Each slot is half an hour long and occurs on a weekly basis. There is an option to book classes for an hour if you wish to do so.

Question 3

What timings do we offer?

Accepted Answer

• Sunday – 11:30AM-12:30PM

Question 4

How big are classes?

Accepted Answer

We offer small classes of maximum 5 people per swim teacher (sometimes even smaller!). This allows support and focus during the lesson, with experienced teachers and lifeguards who have first aid training. However at times the group sizes can exceed 5 especially in our advanced Sharks group where the focus is more on skill refinement and they do not need individual 1-1 support and full reliance on a teaher's help with buoynacy etc.

Question 5

Are your teachers qualified and experienced?

Accepted Answer

Absolutely. Our teachers are highly experienced, with most holding ASA Level 1 or Level 2 qualifications and/or NPLQ or NRASTC certifications.

Question 6

What are the prices?

Accepted Answer

• £40/ 4 weeks - this is discounted if you also take academic tuition with us (another service we offer for children!). This is something which we can discuss with you on an initial consultation call. 
*these classes are on a no-contract basis and are taken through a direct debit

Question 7

Do you offer certificates for the children?

Accepted Answer

Yes — swimmers receive online certificates when they pass a stage, along with ongoing recognition of their progress throughout their lessons. This can be celebrated at home with your child and help to give you an indication as a parent where your child is with their swimming progress.

Question 8

What is the enrolment process?

Accepted Answer

All bookings (regular/one-off) can be made on our website (https://www.duckstosharks.co.uk/) by navigating to Book Today and completing the online form, which is followed by a consultation with our client care manager who discusses your needs, provides any further discounts and books your child's place with us for swimming lessons.

Question 9

What facilities do you offer?

Accepted Answer

We offer a wide range of facilities to best optimise your experience with us:
 • Spacious parking
 • A large, well-maintained swimming pool
 • Warm showers
 • Private, spacious changing rooms
 • Maintained swimming equipment

Question 10

What should I do if my child who is to attend is unwell?

Accepted Answer

If your child is sick or injured, they must not attend the lesson. This is to ensure your own safety as well as the safety of other attending and our staff. However, please note, even under this circumstance, we cannot shift the lesson or refund you as we have booked the space specially for your child in the given timesloy, and another reason being as chidren attending for an hour catch up would affect the number of children of the proceeding classes when our aim is to always keep numbers small per group.

Question 11

What if a booked holiday coincides with my child's lesson?

Accepted Answer

Unfortunately, we aren’t able to issue refunds or forward your lessons under any circumstance: this is because your place would have been already booked.

Question 12

What should I do before attending the swim class?

Accepted Answer

Please ensure you have done the following to your child:

• No jewellery, hair pieces is worn as this can serve as a health and safety hazard to others
 • No food is consumed 1 hour before the lesson to avoid the risk of you/your child vomiting during the lesson
 • Young children have toileted before the lesson to avoid soiling of the water and contamination.

Question 13

What should my child bring with them everytime?

Accepted Answer

• Swimming trunks/costumes
 • Swimming caps
 • Swimming goggles
 • Pair of slippers

Question 14

Can parents watch the lessons?

Accepted Answer

Yes — parents are welcome to watch from the pool doors and may come poolside if a child needs extra reassurance.

Question 15

Do you provide a warm and welcoming environment for all children?

Accepted Answer

Yes — we create a supportive, friendly atmosphere where every child feels safe, valued, and encouraged to build confidence in the water.

Question 16

My question is not on here/I would like to find out more:

Accepted Answer

If you would like to know more, please see our bookings page to find out more where you can get a free consultation with our client care manager to help answer any questions.

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